Privacy Policy

Who we are and what this policy covers

Tropical Seeds LLC is a seed company based at 2175 NW 24th Avenue, Miami, Florida 33142-7279. This policy applies to personal information collected through Tropical Seeds websites, online forms, quote requests, customer-support interactions, marketing communications, online commerce and the Terra AI experience.

Some services are provided by specialist platforms, including commerce, checkout, forms and customer relationship management. Those providers may also publish notices describing how they process information in their own roles.

Information we may collect

• Contact and account details, such as name, company, email, telephone number, address, preferred language and login information.
• Inquiry and farm context, such as country, crop or livestock system, field area, soil or drainage conditions, product interests, timing and the objective of a quote or research request.
• Order and transaction details, such as products, quantities, billing and delivery information, taxes, shipping status and customer-service history. Payment-card data is expected to be handled by the checkout and payment providers rather than stored directly by Tropical Seeds.
• Terra AI interactions, including prompts, responses and feedback submitted through the experience.
• Device and usage information, such as IP address, browser, operating system, pages viewed, referral source, approximate location and cookie or similar identifiers.
• Marketing preferences and records of consent, opt-outs and communications.

How we may use information

• Respond to questions, prepare quotes and route requests to the appropriate market or technical contact.
• Process and deliver orders, provide service, manage returns or claims and maintain business records.
• Support product selection and improve agronomic, website and Terra AI experiences.
• Operate, measure, secure and troubleshoot the website, store, forms and communications.
• Send product, research or company updates where permitted and according to the preferences selected.
• Comply with law, enforce agreements, prevent fraud and protect Tropical Seeds, customers and partners.

Why we process information

Depending on location and context, Tropical Seeds may process information to perform a contract or take requested pre-contract steps, pursue legitimate business interests, comply with legal obligations, or act on consent. Where processing depends on consent, that consent may be withdrawn for future processing.

When information may be shared

Tropical Seeds may share information with service providers that support commerce, payments, shipping, CRM and forms, hosting, security, analytics, marketing, communications and AI functionality. Providers receive only the information reasonably needed for their services and are expected to process it under appropriate contractual terms.

Information may also be shared with distributors or regional partners when needed to answer an inquiry or fulfill an order; with professional advisers; during a corporate transaction; or where disclosure is required to protect rights, safety or comply with law.

Tropical Seeds does not intend to sell personal information for money. Certain analytics or advertising activities may nevertheless be treated as a sale, sharing or targeted advertising under some privacy laws. Where required, the production website will provide an applicable opt-out mechanism.

Terra AI and automated tools

Terra AI is intended to provide an informational starting point, not a binding product recommendation, agronomic guarantee or substitute for a qualified adviser. Prompts may be processed by Tropical Seeds and its AI service providers to generate a response, maintain security and improve the experience.

Do not submit sensitive personal information, passwords, payment-card details or confidential farm, research or business information through Terra. Tropical Seeds does not plan to use Terra to make decisions that produce legal or similarly significant effects without appropriate human involvement.

Retention and security

Information will be kept only as long as reasonably necessary for the purpose collected, contractual and customer-service needs, dispute resolution, security and applicable recordkeeping obligations. Retention periods vary by record type and applicable requirements.

Tropical Seeds will use reasonable administrative, technical and organizational safeguards. No online system can be guaranteed completely secure, so customers should use care when deciding what to submit.

Privacy choices and rights

Depending on applicable law, a person may have rights to know or access personal information, correct or delete it, receive a portable copy, restrict or object to processing, withdraw consent, or opt out of certain sale, sharing, profiling or targeted-advertising activities. Tropical Seeds may need to verify a request and may retain information where the law permits or requires.

Marketing messages will include an unsubscribe method. Cookie choices are described in the Cookie Policy. Authorized agents may submit requests where applicable, subject to verification.

International use and children

Tropical Seeds works across markets, and information may be processed in countries other than the one where it was collected. Appropriate protections will be used where required for international transfers.

The website is intended for business and agricultural audiences and is not directed to children under 13. Tropical Seeds does not knowingly seek personal information from children through the website.

Updates and contact

This policy may be updated as the production website, store, Terra AI and legal requirements evolve. Material changes will be identified through a revised effective date or other appropriate notice.

Questions or privacy requests may be submitted through the Contact page or mailed to Tropical Seeds LLC, 2175 NW 24th Avenue, Miami, Florida 33142-7279.